Careers - Servicesport | UK

Careers

  • UK Gym Equipment Field Service and Repair Engineer

    Are you looking for a role where no two days are the same, with the flexibility to schedule your day as it suits you and travel from site to site within your designated zone, delivering an exceptional level of service to customers such as Bannatyne’s Health Clubs, the Ministry of Defence, Nuffield Health, Premier League Football Clubs, universities, and many more?

    As a full-time ServiceSport UK gym equipment field service and repair engineer, you will be provided with all the tools and PPE you need to carry out your job as well as:

    – On-the-job training

    – Company vehicle

    – Fantastic rate of pay

    – Paid overtime at time-and-a-half rates

    – 4 weeks holiday time per year

    – Private medical care

    – Company mobile phone and tablet

    A full-time position with an excellent opportunity for career progression within the company and potential opportunities to work overseas.

    This customer-facing role involves fault diagnosis, servicing, repairing and the general maintenance of gym equipment.

    Service & Repair – attending commercial and residential sites to diagnose faults, repair reported faults and carry out routine maintenance of gym equipment in accordance with guidelines and procedures.

    Job Management – update the status of allocated jobs via PDA, ensuring all completed jobs are ready to be invoiced in our central management system. Work with our office-based Customer Support team to schedule jobs within your designated zone to ensure priority jobs are completed within service level agreement requirements.

    Stock Control – liaise with the Stores Manager to replenish your gym equipment parts van stock.

    General maintenance and upkeep of company property, including vehicles, tool kits and uniforms.

    Qualifications

    A formal Mechanical or Electrical qualification would be advantageous, although not essential.

    Experience in mechanical and electrical repair is essential.

    Experience & Skills

    Good communication skills and ability to work alongside the Customer Support team to schedule jobs. Suitable candidates for this role must be able to work under their own initiative, deliver excellent customer service, act professionally and build good working relationships with customers and fellow ServiceSport UK staff. Ensuring that all activities carried out comply with the Company’s Quality Management System, Health and Safety legislation and legal stipulations. A flexible approach to work and tasks is essential, along with good administration skills, to ensure customers, the company systems and office personnel are fully updated with work progress. A full, clean UK driving license is also required.

    ****Salary potential earnings of well over £30,000 with overtime.****

    Benefits:

    • Company car
    • Company events
    • Company pension
    • Employee discount
    • Private medical insurance

     

    Schedule:

    • Day shift
    • Monday to Friday
    • Overtime

     

    Work Location: On the road

    To apply for this role please send your CV to our National Service Manager, Adam Reece, at adam.reece@servicesport.com before 30th June 2024.

  • Customer Support Account Coordinator

    As a result of our continued success as the UK’s number 1 gym equipment service and repair provider, we are seeking a Customer Support Account Coordinator based at our Northern Hub in Chorley, Lancashire!

    JOB DESCRIPTION

    A key role designed to provide your designated customers with excellent customer service and account management. This role involves coordinating and providing accurate SLA information, upselling and cross-selling our products and services to customers, and building relationships with key personnel within your areas of responsibility.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Daily & weekly communications with customer
    • Prioritising works/jobs to meet the needs of the customer
    • Coordinating works and engineers to site
    • Produce monthly SLA reports for management and customer
    • Update and maintain account assets register
    • Establish and grow communications with all departments within the business
    • Forward-thinking to increase opportunities for new works
    • Conform to the business code of conduct and dress code
    • Attend & participate in monthly team meetings
    • Comply with ServiceSport’s Quality Assurance Procedures & ensure all work undertaken complies with QMS requirements

     

    KEY POINTS:

    Service & Repair Targets

    • Hitting service targets set by the company for the Operations Team includes service renewals to ensure they are approved within at least a month before they expire.
    • Also, bring in new service contracts. Spotting the opportunity to upsell customers from ad hoc service contracts to all-inclusive service contracts, ensure this is passed on and communicated to the Commercial Manager and customer.
    • Keep business plans up to date on service and repair targets and equipment, and monitor your progress with account updates for the monthly, quarterly, and annual targets.
    • Cross-selling and upselling between service and equipment customers.
    • Ensuring customer and internal target information is accurate and set out to the correct standard.

     

    Customer SLA’s: 

    • Sending customer SLA updates to the service delivery manager weekly and also prepare the SLA packs to be sent to the customer. Information must be checked to ensure it is correct and presented to a high standard.

     

    Asset management:

    • Ensuring customer asset lists are kept up to date, and all asset movement is accurately recorded in the database.
    • Ensure amendments are made using the correct resources and documentation to ensure the asset lists contain the information set out by the customer and for ServiceSport’s internal management requirements.
    • All responsibilities require proactive and reactive actions daily.

     

    Qualifications:

    No specific qualifications are required; however, suitable candidates must have good written and verbal skills and extensive experience of commercial fitness equipment.

    Experience & Skills

    The suitable candidate should possess excellent attention to detail and be able to manage a busy workload which can change quickly through the day. Strong time management is required to ensure that all tasks, reactive and proactive, can be fit into the working day. Good interpersonal skills to ensure relationships with customers and colleagues can be built quickly so to give confidence to others.

    ****Salary £25,000+ depending on experience****

    Benefits:

    • Company car
    • Company events
    • Company pension
    • Employee discount
    • Private medical insurance

     

    Schedule:

    • Day shift
    • Monday to Friday

     

    Work Location: Chorley, Lancashire

    To apply for this role please send your CV to our Country Manager, Matt Hoffman, at matthew.hoffman@servicesport.com before 30th June 2024.

  • Refurb Engineer

    ServiceSport UK has supported the fitness industry for more than 25 years by prolonging the life of gym equipment for the Ministry of Defence, Nuffield Health, Bannatyne’s, Fitness First, and many more. Not only do we service and repair gym equipment, but we also carry out upholstery repairs to gym pads, supply more than 50,000 gym equipment parts, 3D print, refresh used gym equipment, and supply custom-branded clothing!

    About the role:

    As a Refurbish Engineer, you will be an integral part of our production team here in Chorley. You will be responsible for all work carried out, including the dismantling, reworking, and rebuilding of commercial gym equipment, and ensuring you meet our deadlines, targets, and SLAs.

    About you and your experience:

    A positive, self-starter with a can-do attitude, experience in a similar production environment, using tools, ideally experience in welding and fabricating, and the ability to read technical drawings for each equipment type. A flexible approach to work and tasks is essential, along with sufficient administration skills to ensure Company systems and office personnel are updated appropriately. All activities carried out will comply with Health and Safety legislation and legal stipulations.

    Qualifications

    A formal Mechanical qualification, including metal works would be advantageous but not essential.

    ****Salary £25,000+ depending on experience****

    Benefits:

    • Company events
    • Company pension
    • On-site parking
    • Private dental insurance
    • Private medical insurance

     

    Schedule:

    • Monday to Friday
    • Overtime

     

    Work Location: Chorley, Lancashire

    To apply for this role please send your CV to our Operations Consultant, Paul Marriott, at paul.marriott@servicesport.com before 30th June 2024.

  • North West Sports and Gym Equipment Service and Repair Engineer

    Due to winning several new business contracts, we are currently looking for a Sports and Gym Equipment Service and Repair Engineer in the North West of England. Based from our northern hub in Chorley, Lancashire, you will travel the North West region to conduct inspections, preventative maintenance services, and necessary repair work on sports and gym equipment.

    As a full-time ServiceSport UK North West Sports and Gym Equipment Service and Repair Engineer, you will be provided with all the tools and PPE you need to carry out your job as well as:

    – On-the-job training

    – Company vehicle

    – Fantastic rate of pay

    – Paid overtime at time-and-a-half rates

    – 4 weeks holiday time per year

    – Private medical care

    – Company mobile phone and tablet

    A full-time position with an excellent opportunity for career progression within the company and potential opportunities to work overseas.

    This customer-facing role involves fault diagnosis, servicing, repairing, and general maintenance of sports and gym equipment.

    Service & Repair – attending schools, colleges, universities and commercial and residential sites to diagnose faults, repair reported faults and carry out routine maintenance of indoor (sports halls, gymnasiums, trampolines) and outdoor sports equipment and gym equipment in accordance with guidelines and procedures.

    Job Management – update the status of allocated jobs via PDA, ensuring all completed jobs are ready to be invoiced in our central management system. Work with our office-based Customer Support team to schedule jobs within your designated zone to ensure priority jobs are completed within service level agreement requirements.

    Stock Control – liaise with the Stores Manager to replenish your sports equipment and gym equipment parts van stock.

    General maintenance and upkeep of company property, including vehicles, tool kits and uniforms.

    Qualifications

    A formal Mechanical or Electrical qualification would be advantageous, although not essential.

    Experience in mechanical and electrical repair is essential.

    Experience & Skills

    Good communication skills and ability to work alongside the Customer Support team to schedule jobs. Suitable candidates for this role must be able to work under their own initiative, deliver excellent customer service, act professionally and build good working relationships with customers and fellow ServiceSport UK staff. Ensuring that all activities carried out comply with the Company’s Quality Management System, Health and Safety legislation and legal stipulations. A flexible approach to work and tasks is essential, along with good administration skills, to ensure customers, the company systems and office personnel are fully updated with work progress. A full, clean UK driving license is also required.

    ****Salary potential earnings of well over £30,000 with overtime.****

    Benefits:

    • Company car
    • Company events
    • Company pension
    • Employee discount
    • Private medical insurance

     

    Schedule:

    • Day shift
    • Monday to Friday
    • Overtime

     

    Work Location: On the road

    To apply for this role please send your CV to our National Service Manager, Adam Reece, at adam.reece@servicesport.com before 30th June 2024.

  • South East Sports and Gym Equipment Service and Repair Engineer

    Due to winning several new business contracts, we are currently looking for a Sports and Gym Equipment Service and Repair Engineer in the South East of England. Based from our southern hub in Witham, Essex, you will travel the South East region to conduct inspections, preventative maintenance services, and necessary repair work on sports and gym equipment.

    As a full-time ServiceSport UK South East Sports and Gym Equipment Service and Repair Engineer, you will be provided with all the tools and PPE you need to carry out your job as well as:

    – On-the-job training

    – Company vehicle

    – Fantastic rate of pay

    – Paid overtime at time-and-a-half rates

    – 4 weeks holiday time per year

    – Private medical care

    – Company mobile phone and tablet

    A full-time position with an excellent opportunity for career progression within the company and potential opportunities to work overseas.

    This customer-facing role involves fault diagnosis, servicing, repairing, and general maintenance of sports and gym equipment.

    Service & Repair – attending schools, colleges, universities and commercial and residential sites to diagnose faults, repair reported faults and carry out routine maintenance of indoor (sports halls, gymnasiums, trampolines) and outdoor sports equipment and gym equipment in accordance with guidelines and procedures.

    Job Management – update the status of allocated jobs via PDA, ensuring all completed jobs are ready to be invoiced in our central management system. Work with our office-based Customer Support team to schedule jobs within your designated zone to ensure priority jobs are completed within service level agreement requirements.

    Stock Control – liaise with the Stores Manager to replenish your sports equipment and gym equipment parts van stock.

    General maintenance and upkeep of company property, including vehicles, tool kits and uniforms.

    Qualifications

    A formal Mechanical or Electrical qualification would be advantageous, although not essential.

    Experience in mechanical and electrical repair is essential.

    Experience & Skills

    Good communication skills and ability to work alongside the Customer Support team to schedule jobs. Suitable candidates for this role must be able to work under their own initiative, deliver excellent customer service, act professionally and build good working relationships with customers and fellow ServiceSport UK staff. Ensuring that all activities carried out comply with the Company’s Quality Management System, Health and Safety legislation and legal stipulations. A flexible approach to work and tasks is essential, along with good administration skills, to ensure customers, the company systems and office personnel are fully updated with work progress. A full, clean UK driving license is also required.

    ****Salary potential earnings of well over £30,000 with overtime.****

    Benefits:

    • Company car
    • Company events
    • Company pension
    • Employee discount
    • Private medical insurance

     

    Schedule:

    • Day shift
    • Monday to Friday
    • Overtime

     

    Work Location: On the road

    To apply for this role please send your CV to our National Service Manager, Adam Reece, at adam.reece@servicesport.com before 30th June 2024.

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